Residential and Crisis Support Specialist – Part-Time Benefits Eligible
The Residential and Crisis Support Specialist provides critical support to callers of the 24-hour crisis line and support and assistance to residents of our emergency shelter. Crisis line tasks include assessing caller needs, conducting safety planning, screening for shelter eligibility, providing emotional support as needed, and referring callers to critical resources. Residential and Crisis Support Specialists will be the primary in-shelter staff person providing assistance to shelter residents and ensuring a safe and supportive environment.
As part of a larger team, this position provides critical social and in-take support to residents of the Domestic Violence Program of YWCA Evanston/North Shore with a deep commitment to creating a warm, welcoming, and trauma-informed space for all. The Residential and Crisis Support Specialist is a compassionate individual who embraces the opportunity to build supportive relationships with residents, role models appropriate behaviors and boundaries, takes every opportunity to create a healthy and healing shelter environment and as a result spends most of their time engaging residents.
This position provides coverage for critical shifts including days, evenings, weekends, holidays and overnights to help ensure coverage 24/7. We are looking for coverage Wednesday through Saturday 11:00 p.m. to 7:00 a.m. The Residential and Crisis Support Specialist is a natural trouble shooter with strong communication skills and a demonstrated commitment to offering compassionate, trauma-informed support to a diverse group of callers and residents. Apply now
YWCA Evanston/North Shore is an Equal Opportunity Employer.