Backup Customer Service Associate
The Backup Customer Service Associate ensures a friendly and welcoming environment for all customers, clients, and staff, delivering efficient and accurate front-desk and lobby services and support. As the first point of contact for the public, this position sets a professional and helpful tone with all individuals and accurately communicates information to the public. The backup customer service associate is on call and may be responsible for opening the facility so being punctual is an absolute necessity for success in this position. Apply Now
Full Time Crisis Counselor
The Crisis Counselor provides critical support to callers of the 24-hour crisis line, and support and assistance to residents of our emergency shelter. Crisis line tasks include assessing caller needs, conducting lethality assessments, comprehensive safety planning, screening for shelter eligibility, providing crisis counseling as needed, and referring callers to critical resources.
This position provides coverage for critical shifts including days, evenings, weekends, holidays and overnights to help ensure coverage 24/7. The Crisis Counselor will work closely with the local police department offering resources and support to individuals encountering a domestic violence situation and providing assistance, as needed, to officers responding to a domestic violence situation. The Crisis Counselor is a natural trouble shooter with strong emotional intelligence and communication skills and a demonstrated commitment to offering compassionate, trauma-informed support to a diverse group of callers and residents. Apply Now
YWCA Evanston/North Shore is an Equal Opportunity Employer.